Refusionspolitik

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 

CONDITIONS

You are welcome to try the product, just like you would in a shop - carefully. If you decide to return it, make sure it doesn't have any wear and obvious signs of use that reduce its sale value. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags and the attached instructions. The goods must be returned in their original packaging, including any other packaging with a logo or a barcode. Make sure to use a bag/box over the original packaging, so that no labels are placed on the manufacturers' box. Remember to attach the return slip and your purchase receipt.

To start a return - contact me at kasia@wraplady.com to let me know that you want to return your product.

If your return is accepted, you will get back the amount for the item including VAT. The return label can be easily bought via our GLS return portal for DKK 59: https://return.shipmondo.com/wraplady or if you live in another country than Denmark - you can choose your courier and send through them. The return shipping fee will not be reimbursed. You are responsible for the package / goods until we or the manufacturer receives it. Therefore save the postal receipt and possibly track and trace number.

Returns to The Wrap Lady are sent to:

The Wrap Lady
Nimbusparken 5, 2.3
2000 Frederiksberg
Denmark

It is also possible to drop off the product at our office by appointment. If you wish to do so, please send an email to kasia@wraplady.com

NOTEItems sent back to me without first requesting a return will not be accepted. You must send the products within 14 days of making a return claim. We do not accept returns if the packaging of the products is missing or broken. 

 

DAMAGES AND ISSUES

If you discover a damage to the package, you must immediately contact the carrier to report a damage. Do not pick up a damaged package. If you do not discover the damage until you have opened the package, and the damage can be attributed to the carrier's handling, contact the carrier to make a claim.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue. 

Returns are not accepted if issues are caused by any of the following:
a. Slight deviation in size, fabric color, small and scattered nubs.
b. wear
c. mechanical faults or faults caused by incorrect and / or inappropriate care


REFUNDS

We will notify you once we’ve received and inspected your return. When it is approved, you’ll be automatically refunded on your original payment method. 

We want to offer all returned products for sale immedaitely again when we receive them. Therefore if your returned products and their packaging are returned in a condition that reduces their sale value,  you might lose your purchase amount, or a part of it.