Servicevilkår

Applicable for: The Wrap Lady, CVR: 42871761, Nimbusparken 5, 2.3, 2000 Frederiksberg, Denmark

+45 91 95 97, kasia@wraplady.com

 

§1 SHIPPING POLICY

SHIPPING TIME

All stock products are shipped the same day on weekdays.

If you ordered a product available in a remote location, it will be shipped directly by Lenny Lamb (the manufacturer) in Poland by UPS or DHL. Our goal is to have it shipped within 24 hours. If the product has to be sewn for you, it might take a little bit longer. 

Add kasia@wraplady.com to your email address book to make sure you receive your confirmation with tracking information.

SHIPPING COSTS

Within Denmark:

Free on orders over DKK 999
DKK 49 on orders below DKK 999

International (within EU):

GLS: DKK 110 (EUR 15)

PAYMENT OPTIONS

All major credit cards, GPay, Apple Pay, Pay Pal

 

§2 RETURN POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

CONDITIONS

You are welcome to try the product, just like you would in a shop - carefully. If you decide to return it, make sure it doesn't have any wear and obvious signs of use that reduce its sale value. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags and the attached instructions. The goods must be returned in their original packaging, including any other packaging with a logo or a barcode. Make sure to use a bag/box over the original packaging, so that no labels are placed on the manufacturers' box. Remember to attach the return slip and your purchase receipt.

To start a return - contact me at kasia@wraplady.com to let me know that you want to return your product.

If your return is accepted, you will get back the amount for the item including VAT. The return label can be easily bought via our GLS return portal for DKK 59: https://return.shipmondo.com/wraplady or if you live in another country than Denmark - you can choose your courier and send through them. The return shipping fee will not be reimbursed. You are responsible for the package / goods until we or the manufacturer receives it. Therefore save the postal receipt and possibly track and trace number.

Returns to The Wrap Lady are sent to:

The Wrap Lady
Nimbusparken 5, 2.3
2000 Frederiksberg
Denmark
It is also possible to drop off the product at our office by appointment. If you wish to do so, please send an email to kasia@wraplady.com

NOTEItems sent back to me without first requesting a return will not be accepted. You must send the products within 14 days of making a return claim. We do not accept returns if the packaging of the products is missing or broken. 

DAMAGES AND ISSUES

If you discover a damage to the package, you must immediately contact the carrier to report a damage. Do not pick up a damaged package. If you do not discover the damage until you have opened the package, and the damage can be attributed to the carrier's handling, contact the carrier to make a claim.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue. 

Returns are not accepted if issues are caused by any of the following:
a. Slight deviation in size, fabric color, small and scattered nubs.
b. wear
c. mechanical faults or faults caused by incorrect and / or inappropriate care

REFUNDS

We will notify you once we’ve received and inspected your return. When it is approved, you’ll be automatically refunded on your original payment method. 

We want to offer all returned products for sale immedaitely again when we receive them. Therefore if your returned products and their packaging are returned in a condition that reduces their sale value,  you might lose your purchase amount, or a part of it.

 

§3 PRIVACY POLICY

COOKIES

The Wrap Lady site uses cookies. A cookie is a small amount of information that’s downloaded to your computer or other device when you visit our Site. Cookies make your browsing experience better by allowing the website to remember your actions and preferences, such as login and region selection. 

You can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org

PERSONAL INFORMATION

When you purchase from our website we will collect, use and store your Personal Information to provide our services to you. These services include offering products for sale, processing payments, shipping and fulfillment of your order, and if you subscribed to our newsletter - also keeping you up to date on new products, services, and offers.

The data we collect includes information needed to process the purchase, such as name, address, mobile number, e-mail address and payment information. We may also collect additional information if you contact us for customer support. No unauthorized person has access to this register and the information is not disclosed to other companies with the exception of our partners LennyLamb (who receive address information and mobile number) and those who handle payment, invoicing and transport. The customer register is kept in accordance with the GDPR.

You have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to do it, please contact us kasia@wraplady.com or by writing to the contact information below.  

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at kasia@wraplady.com or by mail using the details provided below:

The Wrap Lady, Nimbusparken 5, 2.3, 2000 Frederiksberg, Denmark