Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 

CONDITIONS

You are welcome to try the product, just like you would in a shop - carefully. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags and the attached instructions. The goods must be returned in their original packaging, including any other packaging with a logo or a barcode. Make sure to use a bag/box over the original packaging, so that no labels are placed on the manufacturers' box. 

 

RETURNS

To make a return, please follow the steps below:

1. Log in to your customer account here

1.1 In the Email field, enter your email address, and then click Continue.
1.2 In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
1.3 Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a link to purchase your shipping label. The return shipping fee within Denmark is DKK 59 and will not be reimbursed. If you send your return from another country, you will be able to use your chosen carrier. You are responsible for the package / goods until we receive it. Therefore save the postal receipt and possibly track and trace number.

You must send the return within 14 days of making a return claim. If your return is accepted, you will get back the amount for the item.

Returns to The Wrap Lady are sent to:

The Wrap Lady
Nimbusparken 5, 2.3
2000 Frederiksberg
Denmark

It is also possible to drop off the product at our office in Copenhagen by appointment. If you wish to do so, please send an email to kasia@wraplady.com

NOTEItems sent back to us without first requesting a return will not be accepted. We do not accept returns if the packaging of the products is missing or broken. 

 

REFUNDS

We will notify you once we’ve received and inspected your return. When it is approved, you’ll be automatically refunded on your original payment method within 14 days.

We want to offer all returned products for sale immedaitely again when we receive them. Therefore if your returned products and their packaging are returned in a condition that reduces their sale value,  you might lose your purchase amount, or a part of it.

 

DAMAGES AND ISSUES

If you discover a damage to the package, you must immediately contact the carrier to report a damage. Do not pick up a damaged package. If you do not discover the damage until you have opened the package, and the damage can be attributed to the carrier's handling, contact the carrier to make a claim.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue. 

Returns are not accepted if issues are caused by any of the following:
a. Slight deviation in size, fabric color, small and scattered nubs.
b. wear
c. mechanical faults or faults caused by incorrect and / or inappropriate care