Terms of service

Applicable for: The Wrap Lady, CVR: 42871761, Nimbusparken 5, 2.3, 2000 Frederiksberg, Denmark

+45 91 95 97, kasia@wraplady.com

 

§1 SHIPPING POLICY

SHIPPING TIME

All stock products are shipped the same day on weekdays.

If you ordered a product available in a remote location, it will be shipped directly from the manufacturer by UPS, GLS, DHL or DPD. If the product has to be sewn for you, processing and shipping can take anytime from 5 to 9 working days - the exact time is defined for each product on its product page under "Delivery" collapsible field.

Add kasia@wraplady.com to your email address book to make sure you receive your confirmation with tracking information.

SHIPPING COSTS

Within EU

Orders over DKK 999:
FREE - private address

Orders below DKK 999:
Private address: DKK 49


* Selected items if shipped outside Denmark

Private address: DKK 110


PAYMENT OPTIONS

All major credit cards, GPay, Apple Pay, Pay Pal

 

§2 RETURN POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 

CONDITIONS

You are welcome to try the product, just like you would in a shop - carefully. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags and the attached instructions. The goods must be returned in their original packaging, including any other packaging with a logo or a barcode. Make sure to use a bag/box over the original packaging, so that no labels are placed on the manufacturers' box. 

 

RETURNS

To make a return, please follow the steps below:

1. Log in to your customer account here

1.1 In the Email field, enter your email address, and then click Continue.
1.2 In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
1.3 Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a link to purchase your shipping label. The return shipping fee within Denmark is DKK 59 and will not be reimbursed. If you send your return from another country, you will be able to use your chosen carrier. You are responsible for the package / goods until we receive it. Therefore save the postal receipt and possibly track and trace number.

You must send the return within 14 days of making a return claim. If your return is accepted, you will get back the amount for the item.

Returns to The Wrap Lady are sent to:

The Wrap Lady
Nimbusparken 5, 2.3
2000 Frederiksberg
Denmark


It is also possible to drop off the product at our office in Copenhagen by appointment. If you wish to do so, please send an email to kasia@wraplady.com

NOTEItems sent back to us without first requesting a return will not be accepted. We do not accept returns if the packaging of the products is missing or broken. 

 

REFUNDS

We will notify you once we’ve received and inspected your return. When it is approved, you’ll be automatically refunded on your original payment method within 14 days.

We want to offer all returned products for sale immedaitely again when we receive them. Therefore if your returned products and their packaging are returned in a condition that reduces their sale value,  you might lose your purchase amount, or a part of it.

 

DAMAGES AND ISSUES

If you discover a damage to the package, you must immediately contact the carrier to report a damage. Do not pick up a damaged package. If you do not discover the damage until you have opened the package, and the damage can be attributed to the carrier's handling, contact the carrier to make a claim.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue. 

Returns are not accepted if issues are caused by any of the following:
a. Slight deviation in size, fabric color, small and scattered nubs.
b. wear
c. mechanical faults or faults caused by incorrect and / or inappropriate care

 

§3 PRIVACY POLICY

COOKIES

The Wrap Lady site uses cookies. A cookie is a small amount of information that’s downloaded to your computer or other device when you visit our Site. Cookies make your browsing experience better by allowing the website to remember your actions and preferences, such as login and region selection. 

You can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org

PERSONAL INFORMATION

When you purchase from our website we will collect, use and store your Personal Information to provide our services to you. These services include offering products for sale, processing payments, shipping and fulfillment of your order, and if you subscribed to our newsletter - also keeping you up to date on new products, services, and offers.

The data we collect includes information needed to process the purchase, such as name, address, mobile number, e-mail address and payment information. We may also collect additional information if you contact us for customer support. No unauthorized person has access to this register and the information is not disclosed to other companies with the exception of our partners LennyLamb (who receive address information and mobile number) and those who handle payment, invoicing and transport. The customer register is kept in accordance with the GDPR.

You have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to do it, please contact us kasia@wraplady.com or by writing to the contact information below.  

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at kasia@wraplady.com or by mail using the details provided below:

The Wrap Lady, Nimbusparken 5, 2.3, 2000 Frederiksberg, Denmark