Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 

CONDITIONS

You are welcome to try the product, just like you would in a shop - carefully. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags and the attached instructions. The goods must be returned in their original packaging, including any other packaging with a logo or a barcode. Make sure to use a bag/box over the original packaging, so that no labels are placed on the manufacturers' box. 

 

RETURNS AND RIGHT OF WITHDRAWAL

To exercise your right of withdrawal, please contact us at kasia@wraplady.com and clearly inform us that you wish to withdraw from your purchase. You are not required to provide a reason for exercising your statutory right of withdrawal.

You may exercise your right of withdrawal at any time before your order has been shipped. For products that have been delivered, you have the right to withdraw within 14 calendar days from the day you receive the product, subject to any applicable legal exceptions.

Once we receive your withdrawal request, we will send you an email confirming your request and providing the return shipping address and any necessary return instructions.

You may choose your preferred carrier. You are responsible for the direct cost of returning the goods. You are also responsible for the package until it reaches us, so we recommend using a tracked delivery service and keeping your postal receipt and tracking number as proof of shipment.

You must send the goods back to us without undue delay and no later than 14 calendar days after notifying us of your decision to withdraw. The deadline is met if you send the goods before the 14-day period expires.

We may withhold your refund until we have received the returned goods. Refunds will be made in accordance with applicable consumer law.

Nothing in this policy limits any mandatory consumer rights available to you under applicable EU or national law.

 

NOTE: Items sent back to us without first requesting a return will not be accepted. We do not accept returns if the packaging of the products is missing or broken. 

 

REFUNDS

We will notify you once we’ve received and inspected your return. When it is approved, you’ll be automatically refunded on your original payment method within 14 days.

We want to offer all returned products for sale immedaitely again when we receive them. Therefore if your returned products and their packaging are returned in a condition that reduces their sale value,  you might lose your purchase amount, or a part of it.

 

DAMAGES AND ISSUES

If you discover a damage to the package, you must immediately contact the carrier to report a damage. Do not pick up a damaged package. If you do not discover the damage until you have opened the package, and the damage can be attributed to the carrier's handling, contact the carrier to make a claim.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue. 

Returns are not accepted if issues are caused by any of the following:
a. Slight deviation in size, fabric color, small and scattered nubs.
b. wear
c. mechanical faults or faults caused by incorrect and / or inappropriate care